Nvidia Shield Won't Connect To Wifi

TROUBLESHOOTING SHIELD

Before using this troubleshooting guide, make certain that your SHIELD is updated with the latest system update, bachelor automatically if your SHIELD is connected to the Internet.

If y'all are unable to resolve the bug you are having with the troubleshooting steps in this guide, you lot may find a resolution in the GeForce Experience Forums > SHIELD section.

If you are still unable to resolve the issues you are having, please contact NVIDIA support.

CONNECTING AND ACCESSORY Issues

My SHIELD remote/controller won't connect with SHIELD.

If your SHIELD Remote won't connect with your SHIELD Telly, follow these instructions to connect SHIELD remote.

My SHIELD remote/controller fails to use a software update.

If your SHIELD Remote fails to apply a software update, your SHIELD Remote battery may need to be replaced or recharged. To check to see if your SHIELD accessory is sufficiently charged, from settings select SHIELD accessories and await for your accompaniment in the list. If it has the bulletin "Battery: Proficient" underneath information technology, so your SHIELD Remote is sufficiently charged to receive a software update.

My Bluetooth accompaniment won't connect with SHIELD.

If your Bluetooth accessory won't connect with your SHIELD Television set, effort the troubleshooting steps below.

Turn your Bluetooth device off, then plough it back on.
Restart your SHIELD Television set.

NOTE Connecting file transfer Bluetooth devices such as smartphones, tablets and laptops to SHIELD is non supported.

My SHIELD controller does non power on after charging information technology.

If your controller is not turning on after charging it, follow these steps:

Press and hold the NVIDIA button for 20 seconds and release.
Press the NVIDIA button.

AUDIO & VIDEO Issues

I'm not hearing whatsoever sound.

If there's no sound when yous're using your SHIELD TV, endeavour the troubleshooting steps beneath. Endeavour playing a video or song after each step to see if your audio is working.

If you are using a monitor, bank check that your monitor has an sound output. Many monitors do not accept audio output, and require headphones or speakers.
Check that your Idiot box's sound or AV receiver isn't muted.
Cheque that Android volume isn't muted. Increase the book on your SHIELD Controller or Remote.
If you're using SHIELD TV with a separate AV receiver, check that the TV is connected to the AV receiver properly. If you hear sound from the Telly only not the receiver, in that location may exist an issue with the connection.
Some HDMI to DVI/VGA adapters may non back up audio. If possible, connect your SHIELD Tv set to an HDMI port on your Goggle box without using an adapter.
Try using a different HDMI input on your TV for your SHIELD Telly. Many TVs have several HDMI ports.
If y'all are using headphones plugged into SHIELD Controller or SHIELD Remote, y'all will be unable to hear AC3 and Dolby audio formats.
Update to the latest SHIELD arrangement update and receiver firmware.
Restart your SHIELD.

I don't see Dolby Atmos bachelor in Netflix.

Make sure your Netflix subscription is the highest version (allows four screens and UHD content)
Make sure y'all have a Dolby Atmos capable sound organization connected to your SHIELD
Verify Dolby audio processing is enabled in Settings > Device preferences > Brandish & Sound > Advanced sound settings
Brand sure Atmos is detected in Settings > Device preferences > Display & Sound > Advanced sound settings > Bachelor formats

I'm not hearing surroundings sound when connecting my receiver/soundbar over HDMI-ARC/OpticalMake

Make sure your AVR/Soundbar supports Dolby Digital (Air-conditioning-three)
Make certain your TV is ready to pass bitstream audio out of HDMI-ARC or Optical
Make sure Dolby audio processing is enabled in Settings > Device preferences > Brandish & Sound > Avant-garde audio settings
Make sure Simply Dolby Digital (AC-3) is enabled in Settings > Device preferences > Brandish & Audio > Avant-garde sound settings > Available formats

My screen is bare.

If there's null on the screen when you try to use your SHIELD TV, attempt the troubleshooting steps below.

Check that your SHIELD TV is plugged in all the mode. Check the ability cord and HDMI cablevision.
Bank check that your Tv set is turned on. The greenish light volition be illuminated if SHIELD Television set is on.
Check that your SHIELD TV isn't in slumber mode.
Check that your TV's source input matches the HDMI port where your SHIELD Goggle box is plugged in. HDMI ports are ordinarily labelled on the back or side of a TV. Keep changing your Idiot box input source until yous get to the HDMI input with SHIELD TV on it.
Effort using a different HDMI port. Connect your SHIELD Idiot box to a new HDMI port, and modify the source or input on your Television set to match the new port.
Attempt using a different HDMI cablevision. High Speed HDMI cables and HDMI cables shorter than 3m are recommended.
Check that your Television set has an HDCP-compatible HDMI port. Some content requires HDCP.
Update to the latest SHIELD system update and TV firmware.
Some HDMI to DVI adapters may not support video. If possible, connect your SHIELD TVto an HDMI port on your TV without using an adapter.
Restart your SHIELD

My seeing instabilites/static/snow on my screen.

This is generally due to the quality of the HDMI cables used. In near cases, replacing your HDMI cables with high speed cables will resolve this outcome. If you are connecting your SHIELD to your Idiot box through a soundbar or reciever, you may need to supervene upon both cables.

I'm unable to set my Tv to Dolby Vision mode, but I'chiliad able to play HDR10 content fine.

Dolby Vision communicates video to your TV over HDMI at a college information charge per unit than even HDR10 video. If you are failing the Dolby Vision cablevision bank check, information technology is mostly due to the quality of the HDMI cables used. In most cases, replacing your HDMI cables with high speed cables volition resolve this issue.

I have a Dolby Vision capable Goggle box merely, I don't see Dolby Vision options available in my "Resolution" options.

Check if you are connected to your Tv set through a soundbar or reciever. If your reciever does not support Dolby Vision capable mode (12-fleck YUV) so SHIELD will non be able to stream Dolby Vision content to your Television set. Y'all may want to connect your SHIELD directly to your Telly.

Video frame charge per unit is very low.

Refer to Optimize Video Operation.

GOOGLE PLAY Issues

Refunds for Google Play content

Refund policies for content you bought on Android TV depend on the type of content.

Learn more about the detailed refund policy for each type of content offered on Google Play.

Prevent accidental or unwanted purchases on Android Television.

Y'all can use countersign protection on the Google Play Store app to assistance prevent accidental or unwanted purchases on your Android Telly. Your password is the same as what yous employ to sign in to Gmail or Google Play on your computer.

Learn more about how to forbid accidental or unwanted purchases.

Update your Google Play payment method.

You can change your payment method or add together a new one before making purchases on Google Play. Hither'south how you can alter your payment method using your Android Television.

NETWORKING Problems

My SHIELD won't connect to Wi-Fi.

Here are some troubleshooting steps if your SHIELD Television set won't connect to the Net.

If your Wi-Fi network appears on the SHIELD

If you see your Wi-Fi network listed but tin can't connect, try the following:

Ensure that your SHIELD Idiot box is not connected to your network via Ethernet. An Ethernet connection automatically disables Wi-Fi networking.
Make certain you're using the correct network password.
Restart your SHIELD.
Bank check if other devices tin connect to the Wi-Fi network you're using. If not, there may be an result with the router.
If your router is having bug in general, update your router firmware.
If you're using a Wi-Fi network at a business concern, hotel, or schoolhouse, you may have trouble connecting. Networks at these locations don't ever work with SHIELD Television receiver. Contact the people in charge of the Wi-Fi network for assistance.

If your Wi-Fi network does not announced on the SHIELD

If yous don't encounter your Wi-Fi network listed, your network name (SSID) may exist hidden.

NOTE If you lot are setting upwards your SHIELD for the first fourth dimension, when y'all get to the Wi-Fi network as part of on-screen setup, starting time at Step iv below.

Here'due south how to add a hidden network:

From your SHIELD TV settings, select Network Settings .
Select Wi-Fi.
Find or select Add together new network.
Enter the network proper name (SSID) and other security details, if needed.

My SHIELD won't connect to Ethernet.

Hither are some troubleshooting steps if your SHIELD Tv set won't connect to the Internet.

On your SHIELD TV Habitation screen, check that the Network Settings Ethernet symbol appears: .
Check that your Ethernet cablevision is connected from your SHIELD Tv set to your router or Ethernet port.
Make certain your Ethernet is enabled in SHIELD networks settings

GEFORCE At present ISSUES

Network test detected a "Poor network" or "Network error."

This generally happens because of poor networking. For improving your GeForce At present feel see this article on improving your network connection.

For an amazing GeForce Now experience, we recommend the post-obit:

Cyberspace connectedness with at least a x Mbps download speed
Domicile network with sixty ms or less ping time to a GeForce NOW server.

I have all the requirements to run GeForce NOW. However, sometimes the GeForce NOW network exam allows me to play GeForce NOW, and sometimes it doesn't. Why is this?

GeForce Now performs a network test each time you lot launch the app to determine your current network performance. There may be bug with your network at dissimilar times during the day. You lot should contact your Internet access provider (Internet access provider) to see what you lot can practice to ameliorate it. Also, check to come across whether you have an NVIDIA GameStream™-Gear up 5 GHz Wi-Fi router: http://shield.nvidia.com/routers

I was idle and GeForce At present disconnected me from my game. Tin I log back onto GeForce Now and rejoin my game where I left off?

Yeah, your last game state will be saved. You can start another game session and load one of your saved games.

Why am I getting a message, "You have reached the session fourth dimension limit and will be terminated in 5 minutes" when playing GeForce NOW?

GeForce Now allows you to play a unmarried game session upwardly to ii hours. Afterward that you will be disconnected from GeForce NOW. If you receive this message nosotros recommend you save your game immediately. You lot tin then starting time another game session and load ane of your saved games.

I'm experiencing a lot of audio groovy, audio cutoff, or video stuttering.

Delight make sure you meet the network requirements to run GeForce Now.

Cyberspace connection with at least a 10 Mbps download speed
Dwelling network with lx ms or less ping fourth dimension to a GeForce NOW server.

GeForce NOW network test detected a "Poor WiFi" or "Poor WiFi Betoken."

This mistake bulletin indicates some problems with your Wi-Fi router. Here are some suggested steps to better it:

Make certain you are connecting to your router at 5 GHz style. Newer routers permit users to connect at 2.4 GHz and 5 GHz. The router's settings menu should allow you to set a separate SSID for 5 GHz mode.
Utilize an NVIDIA GameStream™-fix 5 GHz Wi-Fi router. These products have been tested to work with GeForce NOW.
Motility closer to your Wi-Fi router. The farther away you are from your router, the lower the bespeak, which will degrade your Wi-Fi performance.
Try to get better line of sight to your router. Obstacles inside your home, such as walls and floors, can affect Wi-Fi performance.

If at that place is network interruption can I rejoin my game where I left off?

Aye. If you reconnect within five minutes to the GeForce NOW server, you will rejoin your game where you left off.

OTHER HARDWARE ISSUES

SHIELD System Upgrade failed to install.

If a SHIELD system upgrade fails to install, information technology may be due to the download of the upgrade prototype beingness corrupted. One fashion to resolve this is to delete the local data for the update from the device, forcing information technology to download a fresh copy. To do so, employ any file explorer app (such as ES File Explorer) to delete the OTA binder located in: Local\NVIDIA\App\OTA. After this folder is deleted, reboot the device, so retry the download and installation of the update.

SHIELD won't wake up.

If your Idiot box screen is blank, your SHIELD TV may be on, but stuck in sleep style. You lot'll see a low-cal on the tiptop of your SHIELD TV if your device is on.

If your SHIELD is not waking upward, bank check your power connections. Unplug your ability cable, wait 10 seconds and plug the power cable back into your SHIELD.

My SHIELD ran out of space.

If yous have a lot of apps or games on your SHIELD Tv set, you may run out of storage infinite. If you are out of space on your device, y'all'll become a notification the next time you endeavour to install a game or app from the Play Shop.

If you run out of infinite merely yous'd similar to install new apps or games, you have to uninstall some of your other apps or games or else adhere an external difficult drive.

Hither'south how to uninstall apps or games:

On the SHIELD Goggle box Home screen, navigate to your app and press and concord the select push.
Press down on the D-pad until the app hovers over the "uninstall" region.
Press select again to complete the uninstallation.

Source: https://nvidia.custhelp.com/app/answers/detail/a_id/4912/~/shield-tv-%282019%29-troubleshooting-guide